We collect personal information from you through our website (when you submit a form to contact us), or if you contact us via email, phone call or text message.

The types of information that we collect in order to effectively provide you with our goods and services, include your:

• name

• contact information (including address, email and phone number), and

• billing or purchase information

We collect your personal information in order to:

• provide electrical goods and services requested by our customers

• provide our customers with intermittent updates via email on our projects and news (with the option to unsubscribe at any time)

Besides our staff, we only share this information with:

• online software providers and platforms (for accounting, invoicing and project / customer management) in order to deliver the goods and services we provide in an efficient, secure and effective way.

Providing personal information to us is optional. However, if you choose not to provide us with your address, phone number, email address and name, we may be unable to provide our goods and services effectively.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. 

If you’d like to ask for a copy of your information, or to have it corrected, please contact us at hello@thisiselectric.com.au, or 0451186336, or 36A Seaview Avenue, Taroona, Tasmania.

We always keep your personal information secure and protect it from misuse.

As a small business, we are not required to comply with the Privacy Act 1988 (Cth). However, we will take reasonable steps to ensure the safety of your personal information and always handle your personal information in ways that you reasonable expect.

Complaint procedure

If you have a complaint about how we handle your personal information, please contact us. All feedback and complaints will be considered by our management team and we may seek further information from you to clarify your concerns.

If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: hello@thisiselectric.com.au.